Missing GoPhones do not have to mean lost money on minutes or data.
AT&T provides many phone services, but one of the popular wireless choices is the GoPhone, which allows you to pay as you go, either on a month-to-month plan or by buying prepaid phone cards. AT&T has a convenient way of dealing with lost or stolen cell phones whether they are traditional phones on a long-term plan, or GoPhones. If you lose it, you can quickly suspend your GoPhone service so someone else cannot benefit from your back luck.
Instructions
1. Suspend minutes and data service on your phone. Call AT&T customer care and tell the representative that you have lost your phone. If your phone is pay-as-you-go, call 800-901-9878. If you have a plan, call 866-499-7888. AT&T suspends service on the SIM card installed in your GoPhone, and the company can keep it suspended for a maximum of 60 days for pay-as-you-go or 90 days for a plan.
2. Cancel any Mobile Purchase subscriptions you have on your account by calling 800-901-9878, which is also the pay-as-you-go number. Those subscriptions are automatically deducted and you do not want them to keep coming off of your card if your phone service is suspended. You also want to disable auto refills on a pay-as-you-go account.
3. Buy a new GoPhone with a SIM card, but do not activate it, either at the store where you buy it or online.
4. Reactivate the service for your account. Call the customer service number you used to suspend the service on your account and give the representative the information for the new SIM card. Restore your data and minute service as well as any Mobile Purchase subscriptions and your pay-as-you-go auto refill service.
Tags: your phone, service your, your account, Call customer, minutes data, Mobile Purchase