When you purchase a phone from Cincinnati Bell, the phone is locked to the carrier using a pass code. Cincinnati Bell does not provide unlock codes for its phones, but a cellular unlocking service can calculate the code based on the phone's serial number. The serial number for GSM devices such as the E63 is called an IMEI, and you can get the code by dialing a special key combination on the dialing screen.
Instructions
1. Dial "*#06#" on the dial pad to obtain the IMEI number for your E63.
2. Obtain the lock code from a cellular unlocking service. There are dozens of unlocking services online that can provide you with the lock code.
3. Turn off the E63 and flip the phone over.
4. Press the battery door release clip and lift the battery door off.
5. Lift the battery out from the top edge. Set the battery door and battery aside.
6. Slide the SIM card out of the SIM card slot. It is located on the top edge of the battery compartment.
7. Reinstall the battery and battery door, then power the phone on.
8. Type "#pw+" followed by the code you received from the unlocking service and "+1#." If the lock code is 234567, you would type "#pw+234567+1#" on the dial pad.
Tags: battery door, Cincinnati Bell, lock code, unlocking service, cellular unlocking